Hotel operations with a name on every check.
HotelOps replaces the binders and clipboards at the front desk, in housekeeping and in maintenance. Every checklist, room and repair carries a name, a time and a manager's sign-off.
Keep your PMS. HotelOps is not a property management system. It reads the reports yours already prints, so there is nothing to integrate.
- Walk the lobby and both entrances23:12
- Count the cash drawer23:20
- Run the night audit02:05
- Print the morning housekeeping report05:40
Needs you
- Night shift handed in, 32 of 32 lines Dana Okafor · 07:04Verified by Marco Reyes · 07:12 VerifyVerified
- Room 214: no hot water Reported by the desk · nobody has taken itTaken by Sam Ortiz · 07:15 26 minIn hand
- Make the bedTender la cama
- Clean the bathroomLimpiar el baño
- Replace the towelsCambiar las toallas
- Inspected and passedPriya Nair · 10:05Vacant ready
A sample night at a demo hotel.
Every seat in the hotel gets its day back.
We run hotels, and we built this for the problems we kept having at ours.
Housekeepers
A sheet of rooms in the morning, a rush added at noon, and the blame for whatever could not be finished.
A clear day on their own phone, in English and Spanish. Every room shows the minutes it allows, and a room that can't be serviced is recorded with its reason.
Housekeeping managers
The desk says vacant, the floor says occupied, and nobody can say which rooms are ready.
Photograph the morning report and the boards are drafted for you. Assign from one page, inspect from the floor, and the desk sees each room turn ready.
The front desk
The last shift went home and what they knew went with them. The guest explains it a second time.
A pass-on log that is never cleared and a handover that carries a note. A request nobody picks up is chased until someone takes it, starting with the department's manager.
Maintenance
Orders on scraps of paper, and preventive maintenance that waits until something breaks.
Work orders in the order you walk the building, room maintenance on a rotation with your own checklist, and every asset's readings and certificates in one place.
General managers
Reports built by hand, and no way to tell a checklist that was done from one signed at the end of the shift.
Today opens on what needs you. Every shift carries a manager's verification, and every number shows where it came from.
Above the hotel
Every hotel keeps its records its own way, so comparing them means asking each general manager.
One sign-in opens every hotel you hold a role at, and you switch between them from the bar. A company console sets up each hotel, its staff and their roles, and a hotel stays closed to anyone without a role there.
Request a demoWe will walk you through your own role's day.
Accountability you can prove.
A binder can be initialled at the end of the shift. Here every tick carries its own time, so when an owner, a brand inspector or a guest asks what happened, the answer is already written: who did it, when, and who checked.
A check is a button a named person pressed.
Opening a page records nothing. Every tick, claim and acknowledgement is pressed under a sign-in.
Nothing is cleared.
The shift log and the trail are only ever added to. Nobody at the hotel can edit or delete a line.
Anything flagged closes with a note.
"Needs attention" goes away only when someone writes what was done about it.
- 08:15Priya Nair: gave room 118 to Ana Ruiz, stayover
- 09:02Ana Ruiz: started room 118
- 09:26Ana Ruiz: done, 24 minutes
- 09:41Priya Nair: inspected, not clean: bathroom mirror
- 09:58Ana Ruiz: recleaned
- 10:05Priya Nair: passed. Room 118 is vacant ready
A sample trail from a demo hotel.
From the morning report to a signed-off day.
It starts with the paper your PMS already prints. There is nothing to install: it runs in the browser on the desk's PC and the phones your staff already carry.
Photograph the report
The app reads it into draft boards.
Check and assign
The manager fixes any misread and gives the rooms out.
Clean, room by room
Start, the checklist, Done, on the housekeeper's phone.
Inspect
Pass the room, or send it back with the reason.
Sign off the day
The report is kept exactly as it was signed.
Privacy is built into how it works.
You need a record of the work, not a file on your guests.
A guest's words leave at close
The name and note on a call, a complaint or a request are removed when it closes. The trail keeps a reference.
A scan is read, then deleted
The app keeps the figures it needs by folio and room, unless the hotel chooses to keep scans.
Every look at a guest paper is recorded
Opening a ledger or a card report leaves a line: who, and when.
Access is per person, per hotel
A role belongs to one hotel and one department, and an idle sign-in ends after thirty minutes.
Request a demoAsk us anything about how your guests' data is handled.
See your hotels on the record.
We built HotelOps for our own hotels. Tell us about yours and we'll walk you through a full day: a shift, a housekeeping board and a work order.